I have been shopping around for a new car since mine is about 100 years old. OK, not really, but it is 16 years old. I’ts still in great shape however, with all the money I have poured into it, it seemed like a good idea to upgrade, especially since I also go out into the hill country to show ranches and acreages.
I am a stickler for customer service and I think the way I treat my customers is the way I should be treated, after all, this is a “relationship” based business I am involved in.
I asked a friend where she got her vehicle not to long ago, and she referred me to her sales guy. I was still not sure what I wanted to buy so I had not called him. When I did, the conversation went something like this:
Me -Hi “Joe” (not his real name), this is Liza and I am returning your call.
Joe- Hello Liza, your friend said you were interested in buying a car.
Me- Yes, I like hers and wanted to know specifics about it.
Joe- Yes, she bought this kind, right?
Me- No…Uh, she bought the larger one.
Joe- Really, I could have sworn she bought the smaller one, I have to check!
WHAT???? You cannot even remember which car you sold to a client that spent that much money? I thanked him and told him I was not quite ready, which was true at the time. I was puzzled by Joe not remembering the vehicle he sold . Now, I have to admit, he might sell a lot of cars, but this had not been that long ago and shouldn’t you remember what your clients buy? I do!
To me, this screams bad customer service. If I have a client call me, I remember their name and even the house they bought, no matter if it was yesterday or ten years ago. I also stay in touch so in case they have friends, I can help those too. Or maybe they want to upgrade or downsize or just have general real estate questions.
Not sure this is a big deal, but to me, it is a very big deal. I want to be remembered if I bought something large from you and I think this falls into customer service.
Are you ready to buy something large? Like a house? Call me! I promise I will remember your name and the house I sell you. I treat you like I want to be treated- like the important client you are.
Keep the Faith and Be Well. And if you’re ready to sell or buy, Call me. In the meantime, browse… P.S- I bought a Range Rover.
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